SHIPPING, TRACKING, AND RETURNS
Where do you ship to?
Great news parents, Montiplay ships worldwide!
What are your shipping rates?
- We offer free delivery for all orders in the United Arab Emirates and United Kingdom of Saudi Arabia!
- Worldwide shipping rates are calculated at checkout, and the custom fees shall be paid by the customer.
When can I expect my order?
- Next day delivery for all orders within the United Arab Emirates (orders placed before 12 PM).
- International shipping normally takes 5 working days.
How can I track my order?
Click the button in your email confirmation, or get in touch with us on WhatsApp at +971 50 971 2331 and share your order number - we’ll take care of the rest.
How do I cancel my order?
If your order has not yet shipped, you can reach out to our customer team to cancel/refund your order at firstname.lastname@example.org
How do I return my order?
Our return policy is 7 days after delivery. If you notify us during this period, we will be more than happy to return any unaltered product.
Please send us your name, order number and reason for return. The refund issuance will follow.
How does your subscription work?
The Play set subscription program delivers stage-based play products directly to your door every 2-3 months, depending on the child’s stage of development. Once you purchase the set appropriate to your child's age, you will have automatically subscribed.
We’ve done the research to develop products that are right for your child’s development stage by stage, accompanied by an in-depth Montiplay mobile app that helps you learn right alongside your baby.
How can I subscribe?
We’re on a mission to change the world of parenting. Here’s how our subscription works:
Step 1: Parents go to Montiplay.com and choose the play set appropriate to the child's age in months
Step 2: Receive a box of brain development toys every 2-3 months, fit for their exact stage.
Step 3: Use the play guide automatically provided after purchase, our mobile application, and our WhatsApp group for play ideas, development info, and access to the community all from the palm of your hand.
To subscribe, simply go to https://montiplay.com/collections/playsets and choose the play set appropriate to your little one's age in months Or, if you'd like, share your little one's age in months and we will guide you!😊Not ready for a subscription or wish to gift a box? No worries! Buy it from https://montiplay.com/collections/gifting
Is Montiplay a rental service?
Great news parents, our sets are yours to keep! Our focus on quality means you can pass them down to future little ones too.
Unlike a rental service, with Montiplay you do not have to return any of them to us.
Your children will continue to enjoy our toys for months and years to come. Once your child outgrows their toys, you can also opt-in to our Toys Donation program.
How long does my subscription last?
Your subscription continues until we no longer offer products suitable for your child’s age, or if you decide to cancel.
Currently, our subscription program caters for children aged 0-24 months.
Can I skip a play set in my subscription?
Although we do not recommend it, since our playsets are particularly designed for your child’s successive stages of development, skipping a playset is up to you.
All you have to do is contact our customer experience team by sending an email to email@example.com, and we will arrange for it to happen.
How many play set subscriptions should I order if I have children of different ages?
Since our playsets are based on your child’s age, the best solution is for you to have 2 separate subscriptions.
Once your youngest reaches the age of his sibling’s (when you first subscribed), you can cancel this subscription and continue receiving the sets for your eldest while your little one is enjoying the older toys.
How do I cancel my subscription?
We're sorry to hear that you are no longer interested in learning with Montiplay!
Before you decide to cancel your subscription, we want to assure you that the Montiplay experience matches your child's needs and individual timeline.
Your shipment dates are flexible and you can adjust them at any time to receive your next shipment earlier or later.
We are also happy to schedule a one-on-one video call between you and one of our Montessori educators if you need additional support in using these materials.
If you would like to cancel, you can do this from within your Montiplay account by logging into your account at https://montiplay.com/account/login, click “My Account”, and then "Cancel Subscription". If you don't have an account with us, feel free to shot us a message and we will help you.
IMPORTANT NOTE: You can cancel your subscription at any time, but you will be charged a cancellation fee if you decide to cancel your subscription with less than 2 subscription orders. The cancellation fees are Dhs. 33 Dhs. for children aged 0-1 years old, and Dhs. 45 for children aged 1-2 years old.
What is your toys donation program?
We know your child will love their toys for years to come and remain in your toy rotation until at least age 3. Once your child outgrows their toys, we offer a Toys Donation Program, supporting refugee children throughout Lebanon.
The program brings early education to children in need, because we believe every child deserves access to quality educational materials.
OUR PRODUCTS & THE MONTESSORI EDUCATION SYSTEM
What makes a Montessori toy a Montessori toy?
Montessori baby toys are simple, educational and allow children to
explore cause and effect. They invite investigation and self-correction
without being overstimulating.
How are Montessori toys different from other toys in the market?
Montessori toys are designed to meet your child’s developmental milestones and to provide just the right amount of challenge, without being overstimulating. They are based on the time-tested, research-backed Montessori method. Some unique characteristics include:
- Engaging: Montessori toys are not built to entertain your baby. They are intentionally crafted to engage his curiosity, creativity, and problem-solving skills.
- Control of error: Montessori toys include features that help children self-correct. This encourages your baby to repeat and gain the benefits of problem-solving independently, such as strengthening concentration and developing self-confidence.
- Simplicity: Montessori toys are made of natural materials without lights, sounds, and too many bright colors or patterns. This allows children to focus as they play without being distracted or overstimulated. And enables you to help build their vocabulary.
- Isolation of difficulty: This encourages your child to practice existing skills while tackling one new concept at a time. Meaning your baby can challenge himself without getting overwhelmed.
- Progressive levels of challenge: The toys are designed to grow with your baby from infancy through to the toddler years. As she learns, she will discover new ways to play that will stretch her skills. Montessori toys are introduced in sequence because the skills build upon one another.
How do you know which toys are best for my child?
We did the work so you don’t have to worry about milestones. Our proprietary Montessori-inspired program is tailored to your child’s developmental needs. All we need is their birthday or due date.
Plus, each Play Set has been tested by over 100 families worldwide, ensuring they’re age-appropriate, engaging and universally appealing.
Are Montiplay products safe for my baby?
Completely safe! We’ve worked hard to ensure our toys meet the highest standards of safety & quality.
Our toys are FSC certified, using baby-safe water based non-toxic paint and finishes. All the materials used comply with global toy safety standards as a prerequisite for import.
As for our products made in Lebanon, the paint used on these products is 'milk paint' which is marked as ‘food grade’, both are safe to chew.
Water-based and milk-based paint will come off more easily than commercial toxic paints. As parents we ofcourse value safety over anything else
We include a warning paper in the box that parents need to be present at all times.
Montessori materials are delicate and the classroom material for toddlers includes glass and small parts. The Montessori method can only be applied if the parents are present and observing the child.
What materials are used in your toys?
We craft 95% of our toys from wood to provide you with beautiful heirloom toys that will last for years to come. The other 5% of our toys include other materials depending on their function.
If you have more questions about the materials we choose and why, please reach out to our team by emailing firstname.lastname@example.org
How do i clean my Montiplay toys?
Before introducing the toys for the first time, wipe them clean with a damp cloth. To clean your wooden toys, wipe them down with a damp cloth, and only, if necessary, use a mild soap.
Wooden toys are absorbent and because our finishes, paints and stains are water based (so that they are 100% non-toxic), it is also important you thoroughly dry your toys immediately after cleaning. We do not recommend soaking Montiplay toys, abrasive cleaners, or scrubbing.
How are the toys chosen for each level?
The Play Sets are based on the accredited 0 – 2 Montessori curriculum
used in schools around the world for over 100 years. Each Set builds
upon skills learnt in the stage prior, ensuring an age-appropriate level
of challenge at every development stage.
Are the play sets only good for the months indicated?
While the toys in each play set are introduced over a two/three-month period, your baby will continue to benefit for months and even years to come.
Can I buy individual toys?
All Montiplay toys are sold as part of our educational program, with timelines, guides, and videos backed up by decades of research from experts in education and Montessori educators. We do host giveaways, and share excellent Montessori content, as well as adorable baby pictures with our community on our Instagram & Facebook.
Moreover, we occasionally sell individual toys a la carte. Please check our website to explore our latest products.
Can't find what you're looking for?
Happy to help! Drop us a message on WhatsApp at +971 50 971 2331, or send us an email on email@example.com.
You can expect a reply during our working hours from Monday to Friday 9:00 AM to 5:00 PM, UAE time.
Interested in becoming an affiliate?
We are so happy to hear that! Simply firstname.lastname@example.org and introduce yourself! Our marketing and influencer specialists will take it from there.